Frequently Asked Questions

How do I qualify to become a Lone Star Circle of Care patient?

There are no restrictions or eligibility requirements to receive care at Lone Star Circle of Care’s clinics. We provide care to anyone, regardless of income, residency status, employment, health insurance coverage or ability to pay for services. You do not have to be a resident of any specific city, county or area to access our services.

How long do I have to pay my bill?

Payment is due upon receipt of statement. You must contact the billing department at 512-931-2190 upon the receipt of your first statement to discuss possible payment arrangements.

What is the difference in “Account Balance” and “Patient Responsibility” on patient billing statements?

Account Balance is the total charges of the account. Patient Responsibility is the amount due by the guarantor/patient at the time the statement is received.

What do I need to do if my insurance coverage changes?

Come by any Lone Star Circle of Care location and provide a copy of the new insurance. Or you may call the Billing Department at 512-931-2190.

What does “coordination of benefits” mean?

A person may have insurance coverage by more than one insurance carrier. It is important for the patient to coordinate with all carriers to establish primary payer coverage.

Do I need to change my PCP (primary care provider) to Lone Star Circle of Care on my insurance plan?

Many health insurance plans require you to indicate a primary care provider. In order for LSCC providers to render care payable by your insurance, we request you establish Lone Star Circle of Care as your PCP.

How do I find out my lab results?

If your lab results are normal and require no further action, you will receive a letter in the mail within 10 business days after your appointment. Watch your mailbox for a letter from Lone Star Circle of Care.

If your lab results are abnormal and require another appointment, you will receive a phone call from a nurse at the clinic, who will discuss with you what the next steps should be.

What if I need to speak to someone after regular business hours?

If you have a medical issue after hours, please call 1-877-800-5722 and select the option to speak to a nurse.

What should I do if I need to access medical history and information after regular business hours?

If you or your child are being seen at an emergency department or urgent care clinic, the physician providing care can access necessary health information for established LSCC patients 24 hours a day. For access to medical information, the physician providing care must call: 1-877-800-5722 to be connected to the LSCC provider on call.