You may address your safety and quality of care concerns to:
- Clinic Manager
- Patient Communication Coordinator: (toll-free) 1-855-572-2896 or patientsupport@lscctx.org
- Director of Quality: 512.686.0207
- Human Resources: 512.686.0207
- HHSC Civil Rights Office (for discrimination): HHSCivilRightsOffice@hhsc.state.tx.us
About The Joint Commission
The Joint Commission (TJC) is an independent, not-for-profit organization established over 50 years ago.
TJC is the world leader in evaluating the quality and safety of care delivered in over 17,000 health care organizations across the country- from hospitals to home care providers, nursing homes, assisted living facilities, outpatient clinics, behavioral health centers, critical access hospitals and health care networks. TJC is governed by a board that includes physicians, nurses, medical directors, and consumers. Any individual, including those who provide care, treatment and services at the organization, may report concerns to The Joint Commission when the organization has not adequately prevented or corrected problems that can have or have had a serious adverse impact on patients. The organization will take no disciplinary or punitive action because an employee or other individual reports safety or quality-of-care concerns to The Joint Commission. The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 Fax: (630) 792-5636 Email: complaint@jointcommission.org
Stories
As a parent of eight children, ages 5 to 19, I had a difficult time finding dental care for my family before I learned about Lone Star Circle of Care. Before the GCC Dental Clinic opened, I couldn’t find a dentist in the area that would accept Medicaid for my adopted children. We often had to drive long distances to get the care they needed. But since we found Lone Star Circle of Care about three years ago, my family has had regular dental care. The staff at the clinic is very friendly, and they make it easy by scheduling the next appointment well in advance. The providers are very kind, and they do a great job of making the kids feel comfortable. It’s a wonderful place, and I would recommend it to anyone I know.
— Tammy Fleihs