Position Title
Patient Services Representative (Cedar Park - Call Center)
Position Summary
Provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties. In addition, Patient Service Representative will perform appointment confirmations, cancellations, and reschedules. Under general supervision, exercises some discretion, makes routine decisions based on existing scheduling guidelines and will assume other duties when assigned. Frequently interacts with the Call Center Team, Clinical Staff and works under the supervision of the Call Center Manager.
Experience and Education
Required
- High school diploma or GED.
Preferred
- Six months prior medical office or healthcare setting experience.
- Proficiency in Spanish is preferred, but not required.
Responsibilities
- Provides initial customer service to all patients including but not limited to, scheduling and confirming patient appointments, using a multi-line phone, and performing data entry into the NextGen Electronic Practice Management (EPM) software system.
- Completes confirmations call two days prior to a patient’s scheduled appointment with Lone Star Circle of Care.
- Provides conflict resolution and responds to patient grievances in a timely manner.
- Verifies patient insurance in accordance with Lone Star Circle of Care guidelines. If the patient is uninsured the Patient Service Representative will inform the patient what information they will need to bring for the sliding fee screening process in accordance with LSCC guidelines.
Knowledge, Skills, and Abilities
- Working knowledge of the Electronic Practice Management systems to include scheduling and general billing functions.
- Ability to understand and follow directions.
- Ability to solve problems and think critically.
- Ability to communicate effectively with patients and the healthcare team, including the ability to explain registration policies and procedures.
- Ability to establish and maintain effective working relationships with the public and healthcare team.
- Ability to maintain and respect the confidential nature of medical information.
- Working knowledge of standard concepts, practices, and procedures.
- Ability to use experience and judgment to plan and accomplish goals.
- Good computer skills and a working knowledge of Microsoft Office.
- Ability to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
- Proficiency in the use of basic math skills.
- Emotional and physical health sufficient to meet the demands of the position.
- Ability to function in a fast-paced environment.
- Good organizational skills.
- Phone etiquette.
- Knowledge of operating a multi-phone system.
Posted
November 25, 2009
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To Apply
Please contact Human Resources at humanresources@lscctx.org if you are interested in a position and list the title of the position in the subject line.